Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
698 Someone from NSW thinks vodafone is Dreadfully Failed at 18 Dec 2010 12:21:46 AM
I have wireless internet service with Vodafail. I moved across from ADSL service from Iprimus, as it was impossible to connect to from about 3pm till 9pm. Anytime when school kids got home home till bed time it was shocking.
Vodafail had great advertizing, I went from unlimited download for $69.95 pm with Iprimus, to 6GB per month for $59.95 , BUT The first 6 months were half price.
The service was average from the start, would often drop out- and then the software would not reconnect. You would need to reboot before you connect. Other friends of mine have the same issue. I wondered if it were an Apple thing seeing I am a Mac user. Friends who use Windows have the same experience.
I started to phone or email with complaints. Spoke to lots of people in India - or should I say I tried to speak to them, but got spoken down to and spoken over most of the time. The Indian Call Centre staff are very good at following a script BUT crap at listening.
So lots of comments - like you dont have 3G coverage - you should not be out customer - well my answer to that - was when I signed up online - I was living here too. So if I could not access the network with enough signal - why did you allow me to become a customer, AND why do your coverage maps say I have enough coverage,
Then they send me out a Sharing Dock. After 6 weeks finally got it to work, but I only get EDGE coverage on it. However its more stable.
Complaints got me a 50% discount for 3 months, and the offer I could leave my contract. Signed up for Telstra 3G wireless broadband. Shocking customer service, got the dongle thing USB Stick - but could never connect. The device said I had network, but could never get it to work. Lots of phone calls, to Manilla, same sort of crap as Vodafail, its a faulty stick, its a faulty sim - repacements sent out. No difference.
Meanwhile my Optus mobile phones are struggling to connect, yet when we built this house in 1995 the coverage was fantastic.
Not sure how we will go with the NBN - or the costs that are going to be involved. But from what I can see - its Telstra - 0 Vodafail 1 (purely because you can connect) and Optus 1 .
PS when I speak to someone they always want to call me on a landline - which I dont have anymore - as the call keeps dropping in and out. Whattha??
Vodafail had great advertizing, I went from unlimited download for $69.95 pm with Iprimus, to 6GB per month for $59.95 , BUT The first 6 months were half price.
The service was average from the start, would often drop out- and then the software would not reconnect. You would need to reboot before you connect. Other friends of mine have the same issue. I wondered if it were an Apple thing seeing I am a Mac user. Friends who use Windows have the same experience.
I started to phone or email with complaints. Spoke to lots of people in India - or should I say I tried to speak to them, but got spoken down to and spoken over most of the time. The Indian Call Centre staff are very good at following a script BUT crap at listening.
So lots of comments - like you dont have 3G coverage - you should not be out customer - well my answer to that - was when I signed up online - I was living here too. So if I could not access the network with enough signal - why did you allow me to become a customer, AND why do your coverage maps say I have enough coverage,
Then they send me out a Sharing Dock. After 6 weeks finally got it to work, but I only get EDGE coverage on it. However its more stable.
Complaints got me a 50% discount for 3 months, and the offer I could leave my contract. Signed up for Telstra 3G wireless broadband. Shocking customer service, got the dongle thing USB Stick - but could never connect. The device said I had network, but could never get it to work. Lots of phone calls, to Manilla, same sort of crap as Vodafail, its a faulty stick, its a faulty sim - repacements sent out. No difference.
Meanwhile my Optus mobile phones are struggling to connect, yet when we built this house in 1995 the coverage was fantastic.
Not sure how we will go with the NBN - or the costs that are going to be involved. But from what I can see - its Telstra - 0 Vodafail 1 (purely because you can connect) and Optus 1 .
PS when I speak to someone they always want to call me on a landline - which I dont have anymore - as the call keeps dropping in and out. Whattha??