Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6996 Someone from VIC thinks vodafone is 100% at 28 Dec 2010 05:07:45 PM
My phone constantly drops out or Informs me I only have access to emergency numbers. Text messages can take up to 12 hours to arrive, e.g. a friend sent me one at 6.00pm and I received it at 4.25am the following day. I have no coverage at the MCG I could not contact my children at all and was in panic mode for half an hour!!!! Not good enough!!!! I am unable to make or receive calls from my work in the Ferntree Gully, Basin area in Melbourne. I took 70 students to Canberra where we were struck by gastro and my phone was noy usable thanks to vodaphone and I had to borrow a phone during this emergency!!!!!!!I got no satsisafction when I returned to Melbourne and complained, just given yet another SIM card. I have been in to the store at Eastland 5 times to be told each time it must be the SIM card or the phone, absolutely not the company. Today I was there complaining again, them not believing me, especially re the MCG when another customer agreed with me.They just told me to ring yet agin Customer Care, been there done that and no satisfactory result. I was told upon signing 12 months ago coverage was excellent, what a lie!!!!! I just want out of this contract so very much!!!