Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7017 Someone from NSW thinks vodafone is Terrible at 28 Dec 2010 05:11:46 PM
The USB Wireless internet does not work. Had connection problems, rang vodafone customer care was put on hold for over an hour and when they answered the phone they told me they couldn't help me and gave me the technical support number. They wouldn't connect my call so I had to call technical support and was put on hold some more.
Spoke to a few technical support people (which they kept transfering me to different people) none that could help me. Then they took my number and told me they will call me back the next day at 5pm. They called me back at 4pm when I was still at work and I had explained the day before they have to call me AFTER 5pm. When I spoke to them the guy had no idea what my techical problem was even though I had spent an hour on the phone explaining the problem the previous day. They told me they had to speak to their supervisor and will call me back the following day again. I sat at home waiting at the nominated time for over 2 hours when no one called me which by then I rang them. They still had no record of my complain despite that I had taken down all the names of the people that I had spoken and dealt with. The guy I spoke to this time figured out my USB was faulty so I had to take the USB back to a Vodafone shop to be exchanged. Once it was exchanged it still had problems.
I wrote a detailed written complaint to Vodafone about their service along with explaining how I never got my 3 months free access as part of the sign up agreement. I received a letter from Vodafone stating we will credit you for 3 months free access as part of the sign up agreement. But no apology or anything to the detailed complaint that I had written. Just simply ignored.
After calling Vodafone a few more time I am able to connect however signal drops out sometimes and can't wait for the contract to be over in March next year!!
Spoke to a few technical support people (which they kept transfering me to different people) none that could help me. Then they took my number and told me they will call me back the next day at 5pm. They called me back at 4pm when I was still at work and I had explained the day before they have to call me AFTER 5pm. When I spoke to them the guy had no idea what my techical problem was even though I had spent an hour on the phone explaining the problem the previous day. They told me they had to speak to their supervisor and will call me back the following day again. I sat at home waiting at the nominated time for over 2 hours when no one called me which by then I rang them. They still had no record of my complain despite that I had taken down all the names of the people that I had spoken and dealt with. The guy I spoke to this time figured out my USB was faulty so I had to take the USB back to a Vodafone shop to be exchanged. Once it was exchanged it still had problems.
I wrote a detailed written complaint to Vodafone about their service along with explaining how I never got my 3 months free access as part of the sign up agreement. I received a letter from Vodafone stating we will credit you for 3 months free access as part of the sign up agreement. But no apology or anything to the detailed complaint that I had written. Just simply ignored.
After calling Vodafone a few more time I am able to connect however signal drops out sometimes and can't wait for the contract to be over in March next year!!