Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7026 Someone from SA thinks vodafone is EPIC! at 28 Dec 2010 05:14:01 PM
- False Bills
- Wrong account details
- Extra Charges
- Paid for warranty and insurance, NOT received for EITHER
- No Reception, practically anywhere
- Useless Call center
- Charges for calls and SMS not made
- Asked to Cancel plan when mobile was stolen, FAILED to do so making us pay charges!
- Telling us its all paid then getting debt collectors to contact us.
$1200 Char to my sisters phone for an unknown website she never went onto.
- Wrong account details
- Extra Charges
- Paid for warranty and insurance, NOT received for EITHER
- No Reception, practically anywhere
- Useless Call center
- Charges for calls and SMS not made
- Asked to Cancel plan when mobile was stolen, FAILED to do so making us pay charges!
- Telling us its all paid then getting debt collectors to contact us.
$1200 Char to my sisters phone for an unknown website she never went onto.
28 Dec 2010 05:18:33 PM: If you are paying for insurance and your phone was stolen then call Vodafone Insurance on : 1800 808 743. State your name, mobile number and IMEI of the handset (this is on0the box your phone came in and also on your contract). They will give you a claim number. Head into store with that claim number and voila you'll have a new phone in approx 7-10 days. Oh, with theft, you will need a police report as well. Standard stuff buddy... can't just cancel a contract cos your phone was stolen..
28 Dec 2010 05:18:43 PM: If you are paying for insurance and your phone was stolen then call Vodafone Insurance on : 1800 808 743. State your name, mobile number and IMEI of the handset (this is on the box your phone came in and also on your contract). They will give you a claim number. Head into store with that claim number and voila you'll have a new phone in approx 7-10 days. Oh, with theft, you will need a police report as well. Standard stuff buddy... can't just cancel a contract cos your phone was stolen..