Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7048 Someone from NSW thinks vodafone is just not cricket despite the sponsorship at 28 Dec 2010 05:17:29 PM
Had a BlackBerry 9700 (contact signed in May 2010) that was having constant dropouts from day one. Had the phone swapped, repaired etc. without success. The Vodafone store I bought the phone at were helpful, however it was Vodafone themselves that have dropped the ball.
I have had situations were I have missed calls during a period where I was seeking employment, was trying to sell my car and when my wife locked herself out of the house. I was receiving constant SMS voicemail alerts for calls I know I didn't receive and was unable to make calls even while I (apparently) had 5 bars of 3G service. Changed the mobile options to 2G/3G, reset the phone to factory default settings, restarted the phone, did diagnostic tests without success. This is despit the fact I live in Sydney's Iner West and work on the 15th floor of an office building in the dead centre (Town Hall) of the Sydney CBD. I was used to the service dropping out to SOS in exactly the same spots every day on my morning ferry ride into the city.
After repeatedly calling their 1555 number and spending an hour or more on hold, I lost patience and complained to the TIO, who in turned followed up with Vodafone. Vodafone's TIO department called a few days later and offered me a BlackBerry Torch 9800 at no cost as a replacement. As I have been a Vodafone for 15 years I wanted to gve them the benefit of the doubt and offer a chance to redeem themselves. The replacement phone was ordered by Vodafone's TIO department on December 2 and I was told it would be here within 10 working days.
A week later I called to check on the progress as I simply didn't trust them and was told again that the order was placed and I should call back within a few days if I hadn't seen the phone. 12 working days later and with no phone, I called to see where it was and was told that it was on back order and I should get the phone sometime in January. I lost it and told them that the phone was in stock when I called in early December and that I was not hanging up until they located one. Mysteriously my phone arrived the next day. While the calls are marginally better, they are still not good enough. I put the improvement down to the 9800's superior reception not their network.
I have had situations were I have missed calls during a period where I was seeking employment, was trying to sell my car and when my wife locked herself out of the house. I was receiving constant SMS voicemail alerts for calls I know I didn't receive and was unable to make calls even while I (apparently) had 5 bars of 3G service. Changed the mobile options to 2G/3G, reset the phone to factory default settings, restarted the phone, did diagnostic tests without success. This is despit the fact I live in Sydney's Iner West and work on the 15th floor of an office building in the dead centre (Town Hall) of the Sydney CBD. I was used to the service dropping out to SOS in exactly the same spots every day on my morning ferry ride into the city.
After repeatedly calling their 1555 number and spending an hour or more on hold, I lost patience and complained to the TIO, who in turned followed up with Vodafone. Vodafone's TIO department called a few days later and offered me a BlackBerry Torch 9800 at no cost as a replacement. As I have been a Vodafone for 15 years I wanted to gve them the benefit of the doubt and offer a chance to redeem themselves. The replacement phone was ordered by Vodafone's TIO department on December 2 and I was told it would be here within 10 working days.
A week later I called to check on the progress as I simply didn't trust them and was told again that the order was placed and I should call back within a few days if I hadn't seen the phone. 12 working days later and with no phone, I called to see where it was and was told that it was on back order and I should get the phone sometime in January. I lost it and told them that the phone was in stock when I called in early December and that I was not hanging up until they located one. Mysteriously my phone arrived the next day. While the calls are marginally better, they are still not good enough. I put the improvement down to the 9800's superior reception not their network.