Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7055 Someone from NSW thinks vodafone is disappointing at 28 Dec 2010 05:19:08 PM
When I send sms messages it can take up to 12 hours for them to be received. I can be talking to someone and my whole phone will shut down and 3 minutes later will turn back on. I have been a customer of vodaphone for over 5 years and stuck with them because they said 2010 was the year of upgraded coverage. When I resigned and they showed me the coverage map I was impressed, but it has not been true and I have no coverage in the place that they said would be the best. I have rung them and they told me that it was my i-phone and to hold down the button on top and the cirlce button (if that makes sense) together to reboot the phone. It doesnt make any difference. I have had no problem with the service of employees with vodaphone as they have always been helpful and compassionate. The problem is bigger than the people manning the phones. They can only do and say what they are instructed. Thankyou