Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7058 Someone from NSW thinks vodafone is VERY at 28 Dec 2010 05:19:33 PM
I have been trying to upgrade My phone and Vodafone have been out of stock of the phone I want. Iphone4. I am currently using another phone and the battery life dies after only a few hours. As I am a Supervisor for an airline I NEED to have reliable phone. I have been waiting for an upgrade IPHONE 4 for months, going into stores all over Sydney to be told they are always out of stock. I was told last week they are no longer doing upgrades in store but through customer care. I ordered the phone 2 weeks ago. I bit the bullet and ordered a new contract 2 days ago. with my partner also needing a phone I bought a new phone for myself and expect to give the upgrade which is ordered to my partner. I tried to port the number yesterday at the store (EASTGARDENS NSW) and they told me this had to be done with customer care. I rang yesterday afternoon around 4, and was initially told this was not possible and to go back to the store. I was also told that my old SIM number for XXXXXXXXXX could not be ported to the NEW SIM (MICROSIM) as they could not do this why the account was in upgrade and waiting for the new IPHONE. I spent approx 4 hours yesterday being transferred between the activation team, customer care and accounts DEPT.
I was promised a call back today to resolve this. I had not received a call back by 1pm (28/12/10) so I rang Vodafone. Again I was transferred between depts, after a few hours spoke to a gentleman who told me to break the silicon of the old sim card, and just insert the chip into the IPHONE4 and this would allow me to at least use the old phone. I did this and it worked.
I also tried to PORT my partners number to my old account (with his number and also a vodafone account. which I was told was done. This is yet to be done.
I am currenytly on hold to customer care, and been waiting 2 hours on hold. Which I find totally unacceptable. Then to be told the porting dept is closed. And HUNG UP ON WTF.
I want to return the phone I purchased yesterday, cancel the upgrade and port the numbers to TELSTRA. I cannot and WILL not accept that I have to continually ring vodafone to fix this issue, as explained I work for an airline as does my partner and we are away from home and under work requirements need access to a reliable service using a reliable handset. We are both on $79+ plans.
I was promised a call back today to resolve this. I had not received a call back by 1pm (28/12/10) so I rang Vodafone. Again I was transferred between depts, after a few hours spoke to a gentleman who told me to break the silicon of the old sim card, and just insert the chip into the IPHONE4 and this would allow me to at least use the old phone. I did this and it worked.
I also tried to PORT my partners number to my old account (with his number and also a vodafone account. which I was told was done. This is yet to be done.
I am currenytly on hold to customer care, and been waiting 2 hours on hold. Which I find totally unacceptable. Then to be told the porting dept is closed. And HUNG UP ON WTF.
I want to return the phone I purchased yesterday, cancel the upgrade and port the numbers to TELSTRA. I cannot and WILL not accept that I have to continually ring vodafone to fix this issue, as explained I work for an airline as does my partner and we are away from home and under work requirements need access to a reliable service using a reliable handset. We are both on $79+ plans.
29 Dec 2010 05:47:49 PM: New iphone 4 battery life is sheet mate my nokia lasted forever these iphone 4 batteries are useless.. Make sure you got a charger with you at all times..