Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7078 Someone from NSW thinks vodafone is to the extreme! at 28 Dec 2010 05:23:11 PM
I don't get any coverage in my office building in Pyrmont (unless I walk to one of the windows and hold my phone a certain way while standing on one foot!). I have been receiving voicemail messages days after they have been left. All up, I have wasted at least 6 hours of my life on hold and with these jokers and after finally getting through I was told they couldn't process my cancellation as they would need to open an investigation. The investigation took another 2 weeks and didn't improve my service so I called again to cancel but got my bestie (Lara) instead. She asked for the reason for my call and then told me the wait was more than 30mins so I decided to take her up on her kind offer of returning my call as she assured me I would not lose my place in the queue... I left my message at 5:55pm on 22/12/10 and they were nice enough to call me back at 12:10am on 23/12/10. But not before having a recorded message telling me someone would be able to assist in MY CALL in a moment!?! FAIL!!!
When someone finally got on the line, they told me their cancellation dept was closed and I would need to call them back...I then may have become a little frustrated and yelled...I mean asked whether they knew what time it was in Australia? ..They didn't but when I told them, they thoughtfully explained "at least you will be able to sleep well after this call"????? WTF????
Suffice to say, I am now with Telstra...Vodafone can chase me for once...
When someone finally got on the line, they told me their cancellation dept was closed and I would need to call them back...I then may have become a little frustrated and yelled...I mean asked whether they knew what time it was in Australia? ..They didn't but when I told them, they thoughtfully explained "at least you will be able to sleep well after this call"????? WTF????
Suffice to say, I am now with Telstra...Vodafone can chase me for once...