Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7080 Someone from NSW thinks vodafone is Terrible customer service at 28 Dec 2010 05:23:28 PM
I rang vodafone 6 months ago to cancel my late husbands phone account. They advised me to fax them a copy of the death certificate and it would immediatley be cancelled. When I received the next bill in the mail, I called again. They advised they hadn't received the paperwork and to please send it again and promised to call me back to confirm they had received it. Well, this happended 2 more times. I am still receiving the bills and warning notices threatening legal action. How many times do they want me to ring up and goes over the heart wrenching story of my husband dying and trying to cancel the account??? Where are their manors, their hearts and their proffessionalism.