Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7085 Someone from VIC thinks vodafone is Pathetic at 28 Dec 2010 05:24:33 PM
I run a small security firm, I signed a contract at All Phones placing a condition on the contract: Subject to coverage Deer Park-Rockbank.
After failing to send bills for three months in the business name, as appearing on the contract, I attempted to resolve and discuss the issue at times faxing them the lost contract (weekly). I refused to pay the Bill until it was changed into the contracted-business name which still has not happened. They tried defaulting my credit rating and the Credit Agency on contacting them removed the Default within weeks of being provided with all documents. Service and coverage is so much worse than the Largest Telco whom we all hate due to same lack of customer service and time placed on hold to fix issues!
Mick (Ardeer)
After failing to send bills for three months in the business name, as appearing on the contract, I attempted to resolve and discuss the issue at times faxing them the lost contract (weekly). I refused to pay the Bill until it was changed into the contracted-business name which still has not happened. They tried defaulting my credit rating and the Credit Agency on contacting them removed the Default within weeks of being provided with all documents. Service and coverage is so much worse than the Largest Telco whom we all hate due to same lack of customer service and time placed on hold to fix issues!
Mick (Ardeer)