Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7108 Someone from NSW thinks vodafone is Frussstrating at 28 Dec 2010 05:29:49 PM
I hjave been loyal cutomer of Voda for 8 years, But my experience in the last few months has forced me to look for another supplier.
What a jike- ustomer care line ( 1555 number). You never ever get a call answered with out having to wait a minimum 15 minutes ( regardless of the tiome of the day or day of the week). Then you are too afaraid to move around after waiyng 20 or 30 minutes for some one to answer your call incase you drop out ( it has happened to me on more than one occassion).
They think the option of calling you back is a good service - I don't think they ealise people don't have 30 minutes to sit around waiting for a call.
So the cutomer care line ( the lack of it), the drop out calls and the lack of coverage will see me changing plans.
Hopw do I get out of me curent plan?
What a jike- ustomer care line ( 1555 number). You never ever get a call answered with out having to wait a minimum 15 minutes ( regardless of the tiome of the day or day of the week). Then you are too afaraid to move around after waiyng 20 or 30 minutes for some one to answer your call incase you drop out ( it has happened to me on more than one occassion).
They think the option of calling you back is a good service - I don't think they ealise people don't have 30 minutes to sit around waiting for a call.
So the cutomer care line ( the lack of it), the drop out calls and the lack of coverage will see me changing plans.
Hopw do I get out of me curent plan?