Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7112 Someone from VIC thinks vodafone is 100% at 28 Dec 2010 05:31:03 PM
I purchased the contract /new phone in a shopping centre got home no coverage at the beach where I live or emergency only discovered this immediately its been 3 months now and the phone was sent back immediately to Vodaphones Tasmanian ventre. They claimed to not have received it (in trackable postpak sent by vodaphone) I checked with Australia Post and it was checked as rec eived 2 months ago, luckily I have all my receipts from the Post Office. S o although their computer coverage check said my street and area were fine and the bloke at the centre is actually from my suburb I went home on that day of purchase realised it wasn't working, went into the shopping centre was told WE CANT HELP YOU please call VODAPHONE with an average 1 hour phone call waiting time and emails unreturned. I nearly lost a job because the company was trying to contact me, I hadn't heard from the company and luckily checked.....