26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7233 Someone from VIC thinks vodafone is pathetic at 28 Dec 2010 05:55:12 PM
I have my internet and mobile with vodafail and have had nothing but trouble with both of them. When I signed up for the net I was at pains to make sure that I would have internet coverage where I live, Glen Waverley, and was assured that I would have coverage. Well, in my house I amluckyto get one bar and I get kicked off more often than not. There is also a conflict with the mobile number assigned with the internet as I keep getting someone elses sms's.

My mobile has the same coverage issues but I also get no services, voice mails three days after the call was made (which never rang at my end), someone will sms mea picture and it'll take 2 or 3 days for it to get there.

So I rang them today and was on hold for about 40 minutes (apparently that's good after reading oter stories) then the only thing that they'd do for the net was to put the plan down to $5 a month for now,but when I go home after my holidays then I ring the technical support I go through the whole thing again.
The mobile issue was a laugh because all I got was the speal about how much money they were spending, how things were going to get better ect.... basically they said that there was nothing they could do (we tried the on and off, settings ect - hello like I hadn't already tried that) then I was told that they would be happy to unlock my phone as long as i paid the $25 which they would then credit to my account and then I go out and buy a prepaid sim card with another carrier to see if it works better in my phone or not. How stupied is that...... going straight to the ombudsmen now...