Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7249 Someone from QLD thinks vodafone is Rediculous Invasion of Privacy!! at 28 Dec 2010 05:56:39 PM
About a month ago I reported vodafone to teo as somehow my husbands phone account had been muddled with another vodafone's customer. After a vigorous 3 days of constantly having a phone to my ear (mind you 95% of the time i was on hold) I continuously got told that they could not access my account without the correct personal information. I then got on my web account which had another ladies name as well as all of her information, bills and phonecalls. Finally after contacting TEO I got a phone call from a vodafone representative willing to listen. As my vodafone phone was out of action I had to rach up my optus bill which still sits at a total of $600 + as I simply can not afford to pay it. Vodafone keep telling me that they are compensating my account by giving me 9 months credit but since then they have added a subscription to the account which i've been told was authorised and is on contract which can't be canceled. I added no such thing to my account. Also I've still got the other customers details on my account page. And they refuse to take responsibility for my optus bill so i've got optus threatening debt collection etc...
the only sufficient compensation is for vodafone to cancel my accounts with them... and i'm not going to give up until this has happened.
the only sufficient compensation is for vodafone to cancel my accounts with them... and i'm not going to give up until this has happened.