Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
727 Someone from QLD thinks vodafone is Execrably at 18 Dec 2010 06:28:50 AM
Wireless broadband, speed/utility atrocious, with ample funds available credit card not debited Sept, Oct, Nov & Dec 09. Service disconnected Xmas 09. Call Centre advised software issues, authorised them to debit same card for total amount and done ok. I called voda early March to advise update CC number, asked plethora of privacy questions culminating with 'what's the mobile number of the sim?" gave them that and they said they had no record of that mobile number, therefore couldn't update CC number. Anticipating disconnection I rang Virgin and got a wireless modem from them, voda service disconnected non-payment May '10. Sept '10 I receive a letter from a voda debt collection agency for $380. I immediately logged on to Telecommunications Ombudsman webite and lodged a complaint, this activity alone costs voda $$$'s and they must resolve my complaint within 10 business days or the cost to them escalates. I was contacted by voda on bus day 7 and the issue was resolved to my exact requirements. [http://www.tio.com.au/]