Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7270 Someone from NSW thinks vodafone is Annoyed at 28 Dec 2010 05:59:28 PM
Have been back with Vodafone for around 7 weeks, unable to access the myvodafone for the last 4 weeks. Spoken to the call center they try resetting the password, it doesn't work, they tell me to wait 24hrs and try again...I put the ball in their court for them to ring me back with a solution - they don't! When mention this to other people they appologise but say they cant do anything and will fix - but doesn't happen. Now referred to TIO.
Also have had issues with deals that I signed up for not going through and taking numerous calls and a visit to the store to sort out - deals still aren't being completely honoured, but i don't have time/effort to persue. Billing issues with them charging the credit card rather than bank account.
Also have had issues with deals that I signed up for not going through and taking numerous calls and a visit to the store to sort out - deals still aren't being completely honoured, but i don't have time/effort to persue. Billing issues with them charging the credit card rather than bank account.