Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7275 Someone from NSW thinks vodafone is Crap Customer Service at 28 Dec 2010 05:59:55 PM
I purrchased a Pocket WiFi prepaid pack on the 24th of November, what a mistake...
It all started when I received a post paid pack the next day, they stole my $99 immediately, I called and they couldnt help, they said I was sent the wrong pack, and after atleast 10 x 1 Hour phone calls, I was told there was nothing that could be done becuase I was sent the wrong pack and wasnt supplied a phone number, so therefore wasnt eligible for a refund, I have called atleast anothe 10 times since, each call taking between 1 and 1.5 hours, I am sure they have some kind of mechanism that only puts you on que after an hour, same old story, having to explain my situation each time because there are no notes on the system, then I am told to send an email I do, then get one back, I have sent 8 since, telling me the only department that can help is customer servie by phone, then I call and they tell me there are no notes and why am I so upset if I havent called before and they need a chance to sort it out, yeh, 25 phone calls, over an hour each and 8 emails, why didnt I do something about it...
basically, I have paid $99 for a modem I cannot use and am not entitled to a refund, because Vodafone didnt send me a number to register, their fault, yet I must suffer...
It all started when I received a post paid pack the next day, they stole my $99 immediately, I called and they couldnt help, they said I was sent the wrong pack, and after atleast 10 x 1 Hour phone calls, I was told there was nothing that could be done becuase I was sent the wrong pack and wasnt supplied a phone number, so therefore wasnt eligible for a refund, I have called atleast anothe 10 times since, each call taking between 1 and 1.5 hours, I am sure they have some kind of mechanism that only puts you on que after an hour, same old story, having to explain my situation each time because there are no notes on the system, then I am told to send an email I do, then get one back, I have sent 8 since, telling me the only department that can help is customer servie by phone, then I call and they tell me there are no notes and why am I so upset if I havent called before and they need a chance to sort it out, yeh, 25 phone calls, over an hour each and 8 emails, why didnt I do something about it...
basically, I have paid $99 for a modem I cannot use and am not entitled to a refund, because Vodafone didnt send me a number to register, their fault, yet I must suffer...