26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7336 Someone from QLD thinks vodafone is at 28 Dec 2010 06:12:17 PM
I recently went to Fiji for 5 days, before leaving I checked my rates on roaming, reset my counter so I knew how long I was talking for and switched off data roaming as advised on the vodafone website and told by staff. I received a text once I landed which said to receive a call would cost $1 per minute yet advice I had was I would only be charged standard call rates, hence I elected to phone back to Australia as it would be cheaper than to receive a call. On the final day my phone had been suspended hopefully they thought it was a security breach yet the numbers they sent me in a text to fix the problem, advise them I had the phone were not working numbers. When I landed back in Brisbane I went to the Vodafone booth at the airport and he had to give me a new sim card but could not activate my phone for outgoing calls or texts. I called the following day and it was re activated but I have a bill for over $2000. $1100 in calls and the remainder in data. I have mananged to get a credit for $866.87 for some of the data roaming but they have not credited me anything back on the calls. My calculations I was on the phone for 4 hours and 30 odd mins and even being generous my calls should not of been over $500.
As for MMS, forget it my son sent some on Christmas day and I received the last one (I think) at 5.23 am this morning. This is a common problem, as is not being able to use the internet e.g. facebook and twitter are the worst on a regular basis. I talk to another Vodafone customer frequently and when he is on the M5 in Sydney and I am on the Gold Coast his phone cuts out on a major motorway.
The new wireless that is just a joke, I had it work maybe couple days on and off and now am using the old toggle again with no wireless to hook up the other computers in the house.
I have been a Vodafone customer for approx 12 years.