Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7355 Someone from WA thinks vodafone is I cannot express it in words at 28 Dec 2010 06:17:00 PM
No coverage, calls dropping out, text messages arriving 50 times in a row or taking 12+ hours. Customer service does not exist, phone to call centre who are more interested in selling me an upgraded plan, then say, after 25 mins hold and 5 mins talking that they will put me through to someone who can help, after which the phone hangs up. Try online help, they WILL NOT answer, they keep sending authorisation checks which are completed but not understood or read, after several emails I get one back that says it has been 120 hours since they asked me to provide information which was supplied in each email I sent. I have left Vodafone for good and gone to Exetel. Good luck if you are with them, I hope you can get out of your contract.