Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7359 Someone from SA thinks vodafone is at 28 Dec 2010 06:17:24 PM
I was a happy Three Mobile Internet customer. Vodaphone offered me a good deal to transfer to them. My troubles then started!! I activated my Vodaphone service. However, the USB modem would not connect.I went through all the headaches with Lara and the 40 minute waits for the Data Support Service for three days. One of the technical advisers finally came to the conclusion that the USB modem was faulty. This was exchanged at a local Vodaphone Sales Office. However, it still would not work. I then took my three week old computer to the supplier that I had bought it from. My operating system was Windows XP Service Pack 3. Apparently there was an "Issue" between Windows XP and the Vodaphone USB Modem. After about three days of trying to resolve this Issue, my computer supplier advised me to uninstall XP and install Windows 7. I did this at a cost of $149.00 and the Vodaphone service connected and works OK now.
28 Dec 2010 06:36:37 PM: Think you were given wrong info there. The software that runs the modem works perfectly fine under WinXP SP3, i have had no problems with it, its the OS i use, with SP3. Win7 much better than x; anyway so you have benifited but the upgrade was not necessary
1 Jan 2011 06:01:04 PM: Thanks for the reassurance that I have come out of it OK. However, I am still disappointed that I wasted many hours waiting for, and talking to about 5 different Vodaphone Data Tech Support Advisors. One even spent about 90 minutes talking me through the installation procedure, turning my Computer off and on, etc. Still, they still reached the conclusion that it was a faulty USB modem. My computer supplier had my machine for about 3 days before he gave up and conviced me to uninstall XP and change over to Win 7. This solved the problem. However, XP suited me fine, and I am now left with a pile of XP books that I have accumulated over 9 years and a Benq scanner that will not work on Win 7. Am just finding my way around Win 7. You sound as though you know a bit about this sort of stuff. To help convince me that I've ended up better off, Please let me know why you think that "Win 7 is much better that XP". Thanks for your advice so far. Have a happy and healthy 2011.