Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7419 Someone from NSW thinks vodafone is Extreme at 28 Dec 2010 06:28:29 PM
Loss of business. Sending texts twice when only sent once or texts not even getting thru and not saying that they have not sent. so messages are going somewere just dont know were. Extreme holding times to talk to a customer service person. Not able to access the internet thru an iphone when away from wi fi at home. Getting cut off in the middle of conversations or line goes blank when talking on the phone and takes a very long time to cut itself out or just keeps the timer rolling if i dont manually end call. Found that my husband has an online account in his name and he has never set one up, tried to access it but the birthdate is wrong for the password to access it, tried to ring vodafone to find out what it was about and cant get thru to anyone to even inquire. went to a vodafone store today they couldnt give us any info because there system is down yet again. so sick of this. I have been a customer with vodafone for 11 years and it breaks my heart to switch to telstra but they have just pushed it too far. everytime we ring we get rude people its just not on.