Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
742 Someone from VIC thinks vodafone is Maximum fail at 18 Dec 2010 07:51:46 AM
Vodafone IS the biggest network in the world, BUT with the LEAST number of base stations/cell sites, certainly in Melbourne, Victoria.
I foolishly bought a USB data dongle, believing the coverage map was correct, and the data speed was 1.5 mb's...IF it would connect...my Telstra mobile was 5.6 mb/s.
Vodafone's so called "support" is a national disgrace. Some poor shlepper in Egypt, who thought Australia was Austria!
How they continue to get away with this probably shows how good their advertising is......pity the network operation isn't as good as the advertising.
In the end my local Safeway / Woolworths took back the dongle, as apparently they had done with several other complaining customers.
I live in a major inner suburb within 1 kilometer of a VF base station, not the back end of regional Australia.
Remember folks, the TIO is our best friend, as is the Australian Comp and Consumer Authority.
Funnily, Australia is one of the few places in the world where Vodafone is not the number 1 or No 2 network, and it's Australian alliance with Hutchison 3 into VHA has made the situation worse for consumers, as much of the 3 "traffic" has been transferred to the under-resourced VF network.
It's a crying shame as VF was always a good quality network, even though small, until recent years.
I foolishly bought a USB data dongle, believing the coverage map was correct, and the data speed was 1.5 mb's...IF it would connect...my Telstra mobile was 5.6 mb/s.
Vodafone's so called "support" is a national disgrace. Some poor shlepper in Egypt, who thought Australia was Austria!
How they continue to get away with this probably shows how good their advertising is......pity the network operation isn't as good as the advertising.
In the end my local Safeway / Woolworths took back the dongle, as apparently they had done with several other complaining customers.
I live in a major inner suburb within 1 kilometer of a VF base station, not the back end of regional Australia.
Remember folks, the TIO is our best friend, as is the Australian Comp and Consumer Authority.
Funnily, Australia is one of the few places in the world where Vodafone is not the number 1 or No 2 network, and it's Australian alliance with Hutchison 3 into VHA has made the situation worse for consumers, as much of the 3 "traffic" has been transferred to the under-resourced VF network.
It's a crying shame as VF was always a good quality network, even though small, until recent years.