Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7428 Someone from QLD thinks vodafone is Mega Fail at 28 Dec 2010 06:29:43 PM
I first tried to upgrade the plan I use for work to get a new phone towards the end of August. "Yep sweet 4 week wait for phone to arrive" they say. 4 weeks LATER 1 HOUR ON HOLD. "Where is my phone?" I ask. " UH THERE IS A PROBLEM UPGRADING YOUR ACCOUNT SHOULD BE SORTED IN A COUPLE OF DAYS" they say.
1 week later another HOUR ON HOLD. " THIS PROBLEM HAS BEEN SENT TO TECH SUPPORT DEPARTMENT, YOU HAVE BEEN UPGRADED TO HIGH PRIORITY, WE WILL CALL YOU.
1 week later another HOUR ON HOLD. not resolved.
I wait 2 weeks, call, 45 mins on hold " I ASSURE YOU WE ARE WORKING ON IT YOU ARE ON HIGH PRIORITY."
1 more week, 1.5 hours on hold, " there is no problem you can upgrade now phone will be there within 4 weeks"
Beginning of DECEMBER... "WHERE IS MY PHONE? I AM GOING TO GO TO THE OMBUDSMAN."
They decide that while they are trying to resolve the problem they will put my NO PLANS on to a new contract and swap the terms across to my work # when it is resolved, then reinstate my NO PLANS (no plans doesn't exist any more)
YEAH LIKE THATS GOING TO HAPPEN. FIX MY NUMBER VODAFONE.......
FAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAIL
1 week later another HOUR ON HOLD. " THIS PROBLEM HAS BEEN SENT TO TECH SUPPORT DEPARTMENT, YOU HAVE BEEN UPGRADED TO HIGH PRIORITY, WE WILL CALL YOU.
1 week later another HOUR ON HOLD. not resolved.
I wait 2 weeks, call, 45 mins on hold " I ASSURE YOU WE ARE WORKING ON IT YOU ARE ON HIGH PRIORITY."
1 more week, 1.5 hours on hold, " there is no problem you can upgrade now phone will be there within 4 weeks"
Beginning of DECEMBER... "WHERE IS MY PHONE? I AM GOING TO GO TO THE OMBUDSMAN."
They decide that while they are trying to resolve the problem they will put my NO PLANS on to a new contract and swap the terms across to my work # when it is resolved, then reinstate my NO PLANS (no plans doesn't exist any more)
YEAH LIKE THATS GOING TO HAPPEN. FIX MY NUMBER VODAFONE.......
FAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAIL