Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7436 Someone from QLD thinks vodafone is Totally Fail at 28 Dec 2010 06:31:43 PM
Moved from Sydney to Mackay QLD with 13 months left on a mobile contract, when i arived in Mackay i found that at best vodafone has around 40% coverage in town and 0% anywhere out of town . Cant belive they have vodafone stores selling contracts in a town with little to no service. Even after talking to vodafone calmly about mabye waiving the fee to unlock the phone so i could use another provider , i had to call back about 7 times each time having to hold for hours to just solve the new problem of unlocking the handset. Finaly hours of my time and having to talk to superviser after superviser after superviser who each new nothing about my problem later and having to explain the whole mess from the begining each time the issue was resolved. Now just to pay another 11 months of a contract i cant even use and ill be free from vodafone forever.