Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7440 Someone from NSW thinks vodafone is Beyond Pathetic at 28 Dec 2010 06:32:04 PM
I got a new nokia n8 offline on a contract,
a week after i got it it crapped itself,
Tried ringing vodafone for 8 days before i finally got through and when i got through they kept re directing me and telling me to ring other numbers which was a joke,
They should have call centers in australia where you can talk to people who understand you,
Anyway after 8 days they told me to just take the phone to a vodafone shop which was 30 minutes away from me and i didn't have time to do this but i eventually did anyway after over 2weeks of a broken phone i finally got a new one replaced,
They are still trying to charge me for calls and stuff for the month even know i was without the phone for 2 weeks
Communications and service is pathetic need people to speak and understand English and not have to wait over an hour on the phone,
I have been with vodafone for 15 years but i think its about time i changed to a decent network,
a week after i got it it crapped itself,
Tried ringing vodafone for 8 days before i finally got through and when i got through they kept re directing me and telling me to ring other numbers which was a joke,
They should have call centers in australia where you can talk to people who understand you,
Anyway after 8 days they told me to just take the phone to a vodafone shop which was 30 minutes away from me and i didn't have time to do this but i eventually did anyway after over 2weeks of a broken phone i finally got a new one replaced,
They are still trying to charge me for calls and stuff for the month even know i was without the phone for 2 weeks
Communications and service is pathetic need people to speak and understand English and not have to wait over an hour on the phone,
I have been with vodafone for 15 years but i think its about time i changed to a decent network,