Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7447 Someone from QLD thinks vodafone is 99% FAIL at 28 Dec 2010 06:33:19 PM
I have tried to call through numerous times and as I only had my vodafone mobile for a while, everytime I would try to call the customer service my phone would cut out whilst on hold. Sometimes I would be on hold for a period of 2 minutes and my phone would cut out. Anyhow one day I finally got through, it only took 4hrs!!!! ON HOLD FOR 4 HRS!!!!! They told me they would call back, which they did on my mobile that I was calling about ( It has NO reception I told them) so needless to say I didn't get the message until days later when I was in town and my reception decided to work! I could go on and on, I am still in the process of fighting this with them, but they have admited to me that they have found that I do indeed NOT have any reception and left my hubby with a reference number for me to follow up. The thing is It is so stressful having to explain myself everytime and being put on hold for hours each time, who has the time for this.