26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7450 Someone from QLD thinks vodafone is Very Uncaring!!! at 28 Dec 2010 06:33:58 PM
Mine happened in 2008 and I've been with Telstra ever since. I had just signed a 2 year contract with a wonderful slide up phone. I was very excited. 2 weeks later I found out that had a job in a place called Doomadgee (Northwest Qld in the Gulf of Carpentaria). Vodaphone had absolutely no coverage here. I asked them what I could do (I had been with Vodaphone for 9 years - a very loyal and productive customer...)and I wanted to come back to my old number after my country service stint was up. I really didn't want to lose my number or the phone. They didn't care and I had to pay an $800 fee and keep paying the contract out for 2 years on the lowest possible plan. Of course, I will never go back and I have got used to my new number!!!!! Just get the hell out as cheaply as possible...they don't care.