Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7466 Someone from QLD thinks vodafone is Worst at 28 Dec 2010 06:36:30 PM
Being on call 24/7 with a Marine Rescue Unit and living just 8.5kms from Brisbane City, on the South side, you would think you would have more than 2 bars at any given time around the house. It's easier for my crew to drive 5 minutes to knock on my door, than it is to try and contact me by vodacrap. If someone leaves a message, it can take anywhere from 10 minutes to 11 hours for me to receive the message, if you can understand was is texted through to me from vodacrap. After speaking to the person who left the message with vodacrap, it appears vodacrap should enter "chinese whisper" competions.
The boss at work made the mistake of giving a vodacrap computer stick for work related use. The joke being, it very rarely works at home, and after being charged 3 times on my credit card, within a five day period for internet connection, i made the mistake of trying to contact the infamous costumer service department on the mobile. After 6 phone calls, and five dropouts on the mobile, then spending 53 minutes on hold to India, explaining 4 times the problem and being passed to 3 departments, they have assured me a refund within 10 working days. Thank god i had extra funds available in the account.
7 years of vodacrap in 2 different cities and Brisbane is actually worst for reception than Darwin. Have an appointment Telstra on Thursday afternoon. Fingers crossed their any better
The boss at work made the mistake of giving a vodacrap computer stick for work related use. The joke being, it very rarely works at home, and after being charged 3 times on my credit card, within a five day period for internet connection, i made the mistake of trying to contact the infamous costumer service department on the mobile. After 6 phone calls, and five dropouts on the mobile, then spending 53 minutes on hold to India, explaining 4 times the problem and being passed to 3 departments, they have assured me a refund within 10 working days. Thank god i had extra funds available in the account.
7 years of vodacrap in 2 different cities and Brisbane is actually worst for reception than Darwin. Have an appointment Telstra on Thursday afternoon. Fingers crossed their any better