Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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748 Someone from NSW thinks vodafone is Poor everything at 18 Dec 2010 08:06:44 AM
Lets start with the delivery of my new iPhone, advised of a 3wk wait 5weeks later called waited on hold for 45mins. My phone had not been ordered fast foward 4wks phone finally arrives 9wks in total.
My wireless net is on average poor service or no service i live in the heart of the northern beaches my girlfriend with optus always has 3g coverage? My broadband is also hit & miss if it will connect to a usable server.
Vodafone also had a system issue in early feb in which my bill wasnt debited from my acc. I called & was advised it was paid, i advise it hadnt been debited so i dont know how it was paid. In June i recived a letter advising of the system issue & that my account would be debited to correct the bill, I rang voda to find out the total of the bill & was advised the letter was incorrect & I was upto date. July voda try to debit the "owing amount" on my account & it is dishonoured, I call voda & am advise i havnt paid my bill since feb when they direct debit my acc? I advise of the previous calls, I was told I was lying & that i need to pay the bill. A week later my phone was blocked 6 phone calls later 3 more rude advisers & finally after threating going to the communications ombardsman is my "owing amount waived" & my account reinstated.
At the end of my phone contract after having had a sims card with voda since the Nokia 5110 was the bees knees I'll be moving.
My wireless net is on average poor service or no service i live in the heart of the northern beaches my girlfriend with optus always has 3g coverage? My broadband is also hit & miss if it will connect to a usable server.
Vodafone also had a system issue in early feb in which my bill wasnt debited from my acc. I called & was advised it was paid, i advise it hadnt been debited so i dont know how it was paid. In June i recived a letter advising of the system issue & that my account would be debited to correct the bill, I rang voda to find out the total of the bill & was advised the letter was incorrect & I was upto date. July voda try to debit the "owing amount" on my account & it is dishonoured, I call voda & am advise i havnt paid my bill since feb when they direct debit my acc? I advise of the previous calls, I was told I was lying & that i need to pay the bill. A week later my phone was blocked 6 phone calls later 3 more rude advisers & finally after threating going to the communications ombardsman is my "owing amount waived" & my account reinstated.
At the end of my phone contract after having had a sims card with voda since the Nokia 5110 was the bees knees I'll be moving.