Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7511 Someone from QLD thinks vodafone is shit at 28 Dec 2010 06:48:54 PM
My problems with vodafone started a year and a half ago, three months after i got a plan with them. First I asked to get my bills via mail as i did not have a computer at home, but i got them via email anyway, so i changed it again to get bills via mail. I still did not get any bills by email or mail at all. So i called them again to get the missing bills resent to me,by mail and email but still did not receive them. I would call them all the time asking where my bills where, and asked them to send them to me all the time, as i was not going to pay the bill if i could not see the bill, as i was on a $99 cap and they would tell me that my bill was over $150 and i could not work out how i would have gone over my cap that much, as i was very carefull and did not call people very much cause as i had free text messages. I received letters saying that they where going to take me to court for over $1500 of bills that i did not receive regardless all the contact i had with them over not getting my bills, so i would only pay the $99 to cover my cap, as i did not have any proof of what my bill was. I could never get onto the internet through my phone, all it would do was keep loading. I always had problems getting in touch with the right person in vodafone to discuss my problems, I was just getting put from one person to another over and over every time, or put on hold for very long periods of time. I am no longer with vodafone and have gone with optus prepaid, and i have never had a problem with them. My partner also is with vodafone and when he sends me a text i receive it up to 3 times, but he only sent once and has been charged for sending it 3 times, even though his phone indicates it sent once. When i send him a text he will receive a text i sent from weeks ago and he does not receive the one i sent him on that occassion until a few weeks later. So over a period of months he will finally receive the texts i sent him weeks ago. This is still happening every day and has got worse over the last six months. I still have my debt with vodafone and still have not received my bills. I am not going to pay the bill untill i receive it to check and see how it got so high. I wont the debt cleared, as this problem was not my fault.