my partner and i dont have a mobile phone with vodafone, instead we opted for the wirless internet. when we signed our contract, the sales man assured us that even though the reception in cairns was not optimal at the time it would be upgraded to the same speed and reception of other wireless broadbands on offer from telstra and optus within 3 months of us signing the contract. after 6 months and no upgrade we went back into the store, and they assured us that the upgrades were coming, that they had just been delayed, and that they should happen within the next 2 months. it has now been nearly 2 and a half years and our service still has not improved at all. if we are lucky we have about dial up speed. that is if we have a signal, and if the reciever doesnt forget that it is plugged in, (and my personal favorite) or we have reception and a device, but we have no upload or download speed, so the whole thing is useless. we have contacted vodafone by phone, and after being on hold for over an hour, i hung up. we contacted them by email, and recieved nothing, so finally we went back into the store, where the same man that sold us our contract and reassured us when we went back in to check on the progress of the upgrades, pretty much wiped his hands of us and said " too bad".

And if u think all of this is bad, u havent heard the best part. our contract was up at the end of august 2010. just before the end of the contract we contacted vodafone to inform them that we would not be renewing the contract. thinking that it was all said and done, we signed a new contract with telstra. appox 4 months down the track, we are informed by my partners bank that vodafone is still taking its direct debit each month, so we check and sure enough our device is still activated and working. the contract never ended. thinking that it must have been some kinda mix up, we go into the same cairns store (as there is only one in town) and ask them to not only end the contract, but stop the direct debit and refund our money that they have illegaly taken. (this is where it gets good) to which we were told that they dont have a clue which is our contrac as there is over 20 contracts for wireless internet in cairns issued with the same name as my partner, so not only could they not cancel the contract, they could not stop the direct debit and they could not refund the money essentially stolen. after another month of fighting with the company and getting no where, we cancelled our telstra contract as we can only afford one lot of internet a month, and we are stuck with this shit until someone pulls there fingers out and fixes the problem