Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7531 Someone from VIC thinks vodafone is massive fail at 28 Dec 2010 06:54:07 PM
No longer with Vodafone as of December last year after being a customer for over 5 years, for the following reasons.
Previously i was residing on the Gold Coast, and Vodafone's coverage is only good if you live/visit the main CBD areas such as Southport and Surfers Paradise.
Unfortunately if you don't wish to succumb to the crap that regularly visits those areas for clubbing purposes, you have to put up with Vodafone's crappy coverage across the northern area which is where a lot of the development is happening.
I moved to Melbourne in 2008 and considering i was living 3km from the CBD in South Melbourne, i figured my coverage issues would be resolved - how wrong was i.
Living 3km from the city brought signal troubles where in certain areas of the house i could not even get signal, and more often than not my phone was hovering on 1 to 2 bars of signal strenth; this even with at a minimum 3 different types of mobile phones from varied manufacturers.
In addition to this, i also visited friends in varied locations around Melbourne, even as far as Pakenham.
In Pakenham specifically, i could not get any signal whatsoever - not even a small amount to receive SMS'.
I checked Vodafone's coverage map for all the areas in Melbourne where i visited - including Pakenham; i was surprised to learn that Vodafone falsely advertised their coverage for areas.
Pakenham was meant to get full 3G coverage - i wasn't even able to get 2G coverage.
Vodafone investigated the issues and came up with zero information regarding the coverage; as the coverage map falsely advertised coverage and my ability to use my mobile phone in areas i regularly visited, i was lucky enough to have my contract canceled without charge.
I have moved providers and have not looked back.
Previously i was residing on the Gold Coast, and Vodafone's coverage is only good if you live/visit the main CBD areas such as Southport and Surfers Paradise.
Unfortunately if you don't wish to succumb to the crap that regularly visits those areas for clubbing purposes, you have to put up with Vodafone's crappy coverage across the northern area which is where a lot of the development is happening.
I moved to Melbourne in 2008 and considering i was living 3km from the CBD in South Melbourne, i figured my coverage issues would be resolved - how wrong was i.
Living 3km from the city brought signal troubles where in certain areas of the house i could not even get signal, and more often than not my phone was hovering on 1 to 2 bars of signal strenth; this even with at a minimum 3 different types of mobile phones from varied manufacturers.
In addition to this, i also visited friends in varied locations around Melbourne, even as far as Pakenham.
In Pakenham specifically, i could not get any signal whatsoever - not even a small amount to receive SMS'.
I checked Vodafone's coverage map for all the areas in Melbourne where i visited - including Pakenham; i was surprised to learn that Vodafone falsely advertised their coverage for areas.
Pakenham was meant to get full 3G coverage - i wasn't even able to get 2G coverage.
Vodafone investigated the issues and came up with zero information regarding the coverage; as the coverage map falsely advertised coverage and my ability to use my mobile phone in areas i regularly visited, i was lucky enough to have my contract canceled without charge.
I have moved providers and have not looked back.