Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7582 Someone from QLD thinks vodafone is Unacceptable at 28 Dec 2010 07:18:31 PM
I want to upgrade my phone to an iphone 4 and I went into the store at Loganholme, waited 45 miutes to be seen to for them to turn around and palm me off to customer care via phone.
Then i call customer care, after 4 hang ups after chosing an option, to then wait 48 minutes for someone to tell me I could have done it through the store. I told them too bad, they can arrange it cause I have been stuffed around and they go to transfer me and I get hung up on. I wait another 5o minutes to get through to someone and tell them to call me back incase i get hung up on and they did however i wait for a further 54 minutes and noone had gotten to me. I am driving in my car at the time, and as per usual, my reception cuts out anyway. So I spent 3 hours waiting on the phone plus 45 minutes in store and still dont have an upgraded phone. I go to another store today, and suprise suprise, they tell me to go through customer care. I HAVE HAD ENOUGH! Wait until the next person gets to me cause they are in for a disgruntled customer of a lifetime.
Then i call customer care, after 4 hang ups after chosing an option, to then wait 48 minutes for someone to tell me I could have done it through the store. I told them too bad, they can arrange it cause I have been stuffed around and they go to transfer me and I get hung up on. I wait another 5o minutes to get through to someone and tell them to call me back incase i get hung up on and they did however i wait for a further 54 minutes and noone had gotten to me. I am driving in my car at the time, and as per usual, my reception cuts out anyway. So I spent 3 hours waiting on the phone plus 45 minutes in store and still dont have an upgraded phone. I go to another store today, and suprise suprise, they tell me to go through customer care. I HAVE HAD ENOUGH! Wait until the next person gets to me cause they are in for a disgruntled customer of a lifetime.
28 Dec 2010 08:21:06 PM: Cool get hung up on again , great idea ....