Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7588 Someone from QLD thinks vodafone is 7/10 at 28 Dec 2010 07:21:37 PM
I was with 3 for approx 5 years and was very happy with the service when I was contacted by comms direct and offered a 'superior' deal with vodafone. During the first two months of being with Vodafone I made at least 50 calls to have certain billing and service terms brought in line with what was originally offered to me. After many hours on the phone I think I have now got all terms of my contract recorded correctly with vodafone but the service is still terrible and the network coverage is not even close to being as good as what I had with 3. Before signing up with Vodafone I made sure to check that the network would be as good as with 3. I was assured that it would be better. I beleived that claim because I had recently heard that Vodafone had acqquired 3 but unfortunately my coverage with Vodafone is not close to as good as it was with 3.