Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7592 Someone from VIC thinks vodafone is Internet at 28 Dec 2010 07:24:06 PM
I am no longer in a mess because I was able to be released from my contract. I was having trouble using the internet. I dreaded ringing customer care and having to answer the same questions over and over again. The situation was ridiculous I would be trying to bid on Ebay and experienced service interruptions when I was trying to bid. I was given free access for three months. The company knew that there was a capacity problem in my area. I was then able to terminate my contract at the end of three month period because I was unhappy with the service. The final problem that cause me to lose confidence in the company was when I was unable to access the internet and technical support came to the conclusion that it was my SIM card at fault and arranged for me to replace my SIM card. The next day I had no problems connecting to the internet even though I had not replaced the SIM card. I still receive a monthly 1 cent internet bill from the company. I will not pay the bill because it will cost me more to pay it. It is possible that I will incur a charge for paying that bill and continue to be billed by the company.
The only good plan that Vodafone offers is the 365 day prepaid plan because the phone that I use it in is only used for receiving calls.
The only good plan that Vodafone offers is the 365 day prepaid plan because the phone that I use it in is only used for receiving calls.