Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7614 Someone from VIC thinks vodafone is with everything at 28 Dec 2010 07:38:30 PM
I have 3 phones on my account and all of them have had the same problems. Drop outs, delays in receiving msgs, connection errors, people not being able to get me in city areas and they blamed it on the phones. We had all phones sent back and nothing could be found wrong with them, except blackbery replaced one phone. I am sick of paying for a service that is not reliable and they don't want to do much about it. The worst part of it all is that I went into a Telstra shop to look at getting a prepaid phone to use also and they staff member told me that telstra didnot renew their contract with vodafone for the use of their towers. So much for a problem with their software. More like that they don't have enough towers in areas to keep up with the service they want to supply