Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7639 Someone from QLD thinks vodafone is at 28 Dec 2010 07:52:47 PM
I have been experiencing all these issues for nearly 12months now and I have been on the phone to them at one stage nearly every second day until I had enough and went to the telephone communications ombudsmen which even then this still has fix my issue except I am now not on a contract with them. I am still having the same issues like phone reception, messages taking ages to come through, voicemail massages coming through when my phone didnt even ring, 3G service keeps cutting in and out and not being able to make calls even after you have just made one and the only way to fix it is to reset network settings or put phone in airplane mode and then turn it off again then it works. This has seriously been happen since about Feb2010 for me and I have been on the phone to vodafone many times even with staff hanging up on me cause they cant fix my problem and wont listen. I have even gone and swapped my Iphone as they kept blaming the phone even though I knew it wasnt the phone as I travel OS alot and my phone works fine in another country on another network.