Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7716 Someone from SA thinks vodafone is Extremely at 28 Dec 2010 08:32:38 PM
I went to a mobile phone outlet in order to get a mobile plan about 3 years ago. I made it extremely clear to the salesperson that I needed it to cover the area in which I lived. She said to me that Vodafone would and if it did not, I could cancel the contract. Of course it did not work and when I contacted her, she said I could get an antenna from a 3rd party to help me. When I called the Vodafone customer centre, they laughed at me and said it was not their responsibility. I was stuck with the plan and whenever I missed a payment, Vodafone let me know about it. When I sent them an email, they told me I had to call them to discuss. I gave up. Our current provider, although not perfect, always helps and will consider a bill reduction in certain events. Vodafone is obviously as good as the current Australian cricket team it sponsors.