Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7750 Someone from TAS thinks vodafone is EPIC FAIL!!! at 28 Dec 2010 08:54:44 PM
I had a Nokia E63 with Vodafone Pre Paid, and I was told that I would have coverage on par with Telstra in Tasmania. Needless to say that Vodafone's 3G Coverage is like 2 bars out of 5 in Hobart, and 3 bars out of 5 for Standard 2G GSM. I left Vodafone and went to Telstra, and I can tell you now that the coverage is 200% better than Vodafone. Vodafone's Customer Service Lines are now outsourced overseas, and if you try and call you are ether on hold for ages (shortest I experienced was to have Voicemail removed was 40 minutes - TIMED. Countless times I have called and the call was terminated. I know it was terminated because I was using handsfree and I had ample coverage (believe it or not), I heard the greeting and then the call was terminated... before the issue was explained let alone resolved.
MAKE THE MOST OF NOW??? NOT WITH VODAFONE. Obviously Ricky Ponting is Captaining the Team that deals with Coverage and Customer Service.
The problems started when they started when they started when they started outsourcing their customer service lines to Mumbai, India, Egypt. When it was in Hobart - Service, Price and Coverage were brilliant. Never had a problem. Start sending Customer Service to Overseas and that starts to fail and then the prices go up. Merge with 3 who doesn't want to cover Tassie... then your service coverage begins to fail.... I am starting to see a Pattern here Vodafone!
MAKE THE MOST OF NOW??? NOT WITH VODAFONE. Obviously Ricky Ponting is Captaining the Team that deals with Coverage and Customer Service.
The problems started when they started when they started when they started outsourcing their customer service lines to Mumbai, India, Egypt. When it was in Hobart - Service, Price and Coverage were brilliant. Never had a problem. Start sending Customer Service to Overseas and that starts to fail and then the prices go up. Merge with 3 who doesn't want to cover Tassie... then your service coverage begins to fail.... I am starting to see a Pattern here Vodafone!