Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7759 Someone from VIC thinks vodafone is Total Fail at 28 Dec 2010 09:00:24 PM
I'm embarrassed by vodafone. I got an iphone 3gs, but the internet is useless, unless I'm on wifi. I have tried several times with voda customer support, but the old "Re-install the software" line became tiresome after the third try.
What makes it worse is that I used to work in the industry. I am an ex crazy johns employee. I can tell you all that as bad as the snow job is to customers, it's even worse to front line staff. I remember a meeting with the state retail manager of Victoria, where she explained the procedure of demonstrating phones, where a customer can test one out, and it goes back into the box, to be sold to another customer. There are very few dedicated demo phones, and customers are buying a phone that other people have played with all the time. I asked for clarification on this and was told that "They don't need to know." I quit soon after.
What makes it worse is that I used to work in the industry. I am an ex crazy johns employee. I can tell you all that as bad as the snow job is to customers, it's even worse to front line staff. I remember a meeting with the state retail manager of Victoria, where she explained the procedure of demonstrating phones, where a customer can test one out, and it goes back into the box, to be sold to another customer. There are very few dedicated demo phones, and customers are buying a phone that other people have played with all the time. I asked for clarification on this and was told that "They don't need to know." I quit soon after.