Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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7775 Someone from NSW thinks vodafone is EXTREME FAIL at 28 Dec 2010 09:12:39 PM
I've been getting constant call drop outs and sometimes can't even get through at all. There's been some text messages that never even got to the recipient, and I thought they were just being rude and not responding! So I went to my local vodafone shop to ask the guys there (because it's almost impossible to get through to the customer service hotline). At first they blamed my iphone 4 saying these things are notorious for reception issues so I'd just have to put up with it! But I showed them the case I had on it so it shouldn't be having reception issues due to the phone so they changed their story and told me that vodafone was upgrading the local tower. Then I posted on facebook to see if others on the same network had the same issues and found loads of others thought the vodafone network service was crap too! And to think I bought the vodafone shop guy's BS story about them upgrading their towers!