Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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7779 Someone from VIC thinks vodafone is reception & bad customer service at 28 Dec 2010 09:16:04 PM
My reception is absolute rubbish it cuts out even inside my home if I call it from my home phone I get a response that my phone is switched off when it isnt. My brother also has a dispute of unbelieveably high data usage. They cut off his plan. We dont know what has been dowloaded, we have to wait untill the bill is generated at the end of the month whilst paying the monthly instalment even when the phone is blocked and he is not given his credit entitelment in calls. Customer service hasnt even botheres contacting us back after 6 phone calls trying to sort this out!