Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
779 Someone from NSW thinks vodafone is Epic Fail at 18 Dec 2010 09:58:03 AM
Some of my posts from WP:
Oh look, another bunch of unhappy Vodafone customers who are going to be lied to by Vodafone customer service about there being "no currently reported issues". Please...
After calling Vodafone about numerous call drop-outs, no internet access in 3G/2G and unable to send texts or make phone calls I FINALLY got some sense out of a CSR.
"Sir, I apologise but our network is congested beyond its capabilities at the moment. We are looking to upgrade sites in the future to deal with the sudden growth of customers using our network, but for the time being, there isn't really anything I can do to help you"
The helpful CSR even recommended that I switch to Telstra.
Vodafone are FULLY aware of the congestion issues, but are happily still signing up customers, and lowering their prices to get more and more and more people on board, thus adding to the issue.
RandomJoe writes...
followed pointless instructions about turning off the firewall and non-Microsoft services.
This is what really shits me about Vodafone customer services. They give you the run around and get you to do pointless troubleshooting when they know full well that the network is the problem (most of the time).
I've had Internet issues before with an iPhone 4, called up and was told to reset network settings, reflash phone, upgrade firmware yada yada only to be then told when all that failed that there was an Internet outage.
Oh look, another bunch of unhappy Vodafone customers who are going to be lied to by Vodafone customer service about there being "no currently reported issues". Please...
After calling Vodafone about numerous call drop-outs, no internet access in 3G/2G and unable to send texts or make phone calls I FINALLY got some sense out of a CSR.
"Sir, I apologise but our network is congested beyond its capabilities at the moment. We are looking to upgrade sites in the future to deal with the sudden growth of customers using our network, but for the time being, there isn't really anything I can do to help you"
The helpful CSR even recommended that I switch to Telstra.
Vodafone are FULLY aware of the congestion issues, but are happily still signing up customers, and lowering their prices to get more and more and more people on board, thus adding to the issue.
RandomJoe writes...
followed pointless instructions about turning off the firewall and non-Microsoft services.
This is what really shits me about Vodafone customer services. They give you the run around and get you to do pointless troubleshooting when they know full well that the network is the problem (most of the time).
I've had Internet issues before with an iPhone 4, called up and was told to reset network settings, reflash phone, upgrade firmware yada yada only to be then told when all that failed that there was an Internet outage.