Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7814 Someone from VIC thinks vodafone is Total fail at 28 Dec 2010 09:39:31 PM
My husband signed a two year contract for two mobile phones with Vodafone and we were promised that we would have no problems with coverage and service after having problems with another mobile company. Total lies just to get our business, if I was one of their employees I would be embarrassed being dishonest and telling absolute lies to customers to make a sale.
Like a lot of other Vodafone customers my husband and I have very poor reception and service if at all, sometimes our phones cut out during calls and some days it can take at least three days before text messages are sent or received. I don't know how many times my husband or someone else has tried calling my phone and cannot get through because I have had no service. Some days I go out the front and stand on the middle of the road just to try and get enough service to make a phone call. When my husband did ring and complain he could hardly understand the operator because she could not speak clear and proper English and for nearly two hours she had my husband pulling apart the phones and putting them back together I don't know how many times and and it didn't make any difference like we knew it wouldn't and he argued with her that it was not going to make any difference.
Vodafone offer great plans but you cannot benefit your monthly call credits because of their poor effort to provide their customers with the quality service that we are all paying for. Shame on you Vodafone and all your staff that are employed to lie and rip people off!
Like a lot of other Vodafone customers my husband and I have very poor reception and service if at all, sometimes our phones cut out during calls and some days it can take at least three days before text messages are sent or received. I don't know how many times my husband or someone else has tried calling my phone and cannot get through because I have had no service. Some days I go out the front and stand on the middle of the road just to try and get enough service to make a phone call. When my husband did ring and complain he could hardly understand the operator because she could not speak clear and proper English and for nearly two hours she had my husband pulling apart the phones and putting them back together I don't know how many times and and it didn't make any difference like we knew it wouldn't and he argued with her that it was not going to make any difference.
Vodafone offer great plans but you cannot benefit your monthly call credits because of their poor effort to provide their customers with the quality service that we are all paying for. Shame on you Vodafone and all your staff that are employed to lie and rip people off!