Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7870 Someone from QLD thinks vodafone is Terrible 3G & Messaging, Poor Local Vodafone Shop Service at 28 Dec 2010 11:09:22 PM
I live in Ipswich Sth East QLD and have been disappointed in Vodafone ever since i resigned August last year. I live about 1 klm from the CBD and have the signal drop from 5 bars to no service constantly during the day. I also get sms ranging from 30 mins to 24 hrs late, not good if you are in Business Vodafone.
Apart from the lengthy delays on the phone to customer service. Its had enough to understand the Mumbai consultants who promise you a callback, but it never happens, its even harder to take the empty promises of "it will be fixed in 24 hrs, but never is"
Another thing that bugs me is the Local Vodafone Shop at Riverlink, Ipswich. I don't think i have ever come across a ruder bunch of so called "consultants" in my life.Ask simple questions and they pass you off to call customer service on you phone(i thought that is what i went to the shop for, customer servive, what a joke).My last visit i was ignored for almost 20 mins before actually being served, preferring to serve people who just walked in the door.When i finally got served i asked them how much it would cost to be released from my contract (a simple enough question)but they could not tell me, again saying to ring "Customer Service".
Obviously it is more important to sign up new contracts constantly then to actually look after your existing customer database.
Why is Vodafone spending millions buying Crazy Johns and the 3 network, TV and Airtime during the cricket, when the existing network is where they should be spending the money and get it up to scratch.
I hope they relise that one happy customer can create another 10 customers thru referrals, just imagine what 10,0000 unhappy customers could do for a corporations referral base.
Pick up your act Vodafone otherwise acquiring Crazy Johns and 3 network may not have been the best place to invest you money.
John.B Ipswich
Apart from the lengthy delays on the phone to customer service. Its had enough to understand the Mumbai consultants who promise you a callback, but it never happens, its even harder to take the empty promises of "it will be fixed in 24 hrs, but never is"
Another thing that bugs me is the Local Vodafone Shop at Riverlink, Ipswich. I don't think i have ever come across a ruder bunch of so called "consultants" in my life.Ask simple questions and they pass you off to call customer service on you phone(i thought that is what i went to the shop for, customer servive, what a joke).My last visit i was ignored for almost 20 mins before actually being served, preferring to serve people who just walked in the door.When i finally got served i asked them how much it would cost to be released from my contract (a simple enough question)but they could not tell me, again saying to ring "Customer Service".
Obviously it is more important to sign up new contracts constantly then to actually look after your existing customer database.
Why is Vodafone spending millions buying Crazy Johns and the 3 network, TV and Airtime during the cricket, when the existing network is where they should be spending the money and get it up to scratch.
I hope they relise that one happy customer can create another 10 customers thru referrals, just imagine what 10,0000 unhappy customers could do for a corporations referral base.
Pick up your act Vodafone otherwise acquiring Crazy Johns and 3 network may not have been the best place to invest you money.
John.B Ipswich
28 Dec 2010 11:29:55 PM: I can't mate, Vodafone has them in a vice at the moment ???!!!!##***
29 Dec 2010 01:13:38 AM: Technically it was a 50/50 merger with 3. Do your research mate.
29 Dec 2010 09:58:55 AM: 50/50 merger, true - but how many Voda management or staff remain??? And why since that happened has everything gone to the dogs. New Ebill......yeah great, how about putting peoples names on them.....When you have 2 contracts in one house, whos bill is whos? You have to log in to find out. This can take forever and why - cause the freakin service drops out!