26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7911 Someone from WA thinks vodafone is Ridonculous at 29 Dec 2010 12:59:07 AM
I have had frequent problems with getting and maintaining reception across many suburbs in perth metro and have slow/no Internet even when I have full coverage and 3G.

Also, vodafone has got to be the worst company for customer service as I have wasted hours upon hours trying to get through to someone on many occasions only to be told that I have been put through to the wrong department. Although I wait on hold to be transferred to the right department I am yet again told I have reached the wrong department, usually at which time the reception drops. Such bad customer service had meant that I have not been able to transfer my old number although this is a relatively easy task at other service providers.

Vodafone needs to pick up their game.