Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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7918 Someone from NSW thinks vodafone is Pretty bad at 29 Dec 2010 01:54:46 AM
I moved to Sydney 8 weeks ago and bought a Vodaphone pay as you go chip and pay as you go usb stick. My mobile drops calls which never happened before, messages are sent numerous times despite me being told that the message has failed to send and the internet connection continuously drops off. I am sooooo glad I got a pay as you go and was able to trial the network here as I will be switching to a BETTER network as soon as possible. I chose Vodaphone as it was the only brand I recognized coming from London and although smaller it wasn't one of the networks at home that have a bad rep. The heads need to realise that this is a brand they are representing and the service (I won't even go into their customer call center rant), that they are providing has thrown a grenade into the Vodaphone name here, which I will most probably never forget regardless which side of the pond I live on.