26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7922 Someone from VIC thinks vodafone is 110% Fail at 29 Dec 2010 03:14:55 AM
I have lived in the same house for almost 6 years. Roughly 2 years ago I started not recieving calls and having calls drop out. My phone wuold be sitting there on my desk in front of me, not moving, full 3G coverage bars, and yet people would be trying to call me and just get the message 'this Vodafone is unavailable, please try again later'. As this was our only phone, this was obviously extremely inconvenient. For a year and a half I called and spoke to I think every customer service and faults officer in Vodafone's Egypt office. Half the time, there were not even notes left from the previous time, so subsequently I had to go to a Vodafone store and replace my SIM card 4 times in total, replaced my phone, at my own expense, twice and cannot count the amount of times I had to switch it on then off again, reinstall various programs they sent me etc etc. I just wanted to make calls and recieve calls. My husband missed out on numerous employment calls. And eventually the last straw came when the woman on the phone said she had tried my phone and it rang fine. I called her out on her blatant lie, as my husband was on chat with me on the pc at the time, with the phone next to him, and it had not rang at all.
Eventually when I threatened to contact the TIO, they 'tested my area' and found that I was in a low coverage area. How this changed in the last year from this time, they would not or could not explain. Same house, same street, same suburb. Which coincidently shows FULL 3G COVERAGE on their website.
At this point the man from faults offered me a day of free calls credited back to me. I was incredulous. A DAY for 18 months of Vodahell!!! My friends had started using the term "I was Vodafoned" to explain a drop out!
I went to the TIO, and they put me through to a man via email. Because obviously he had trouble calling me!!! He offered me 1 month credit (I was on prepaid) I demanded 6 months minimum. He gave it to me no questions asked.
Honestly, I should have gotten 18 months back, but by this time my spirit was broken, I just wanted out of their company. Since then, I have joined another company. It is MUCH more expensive. But they so far have not made me wait over an hour to answer my calls, I have no drop outs, and when people call me, surprise surprise, they can get through to me.

Both my mother and sister are both still with Vodafail, and have issue after issue after issue. Its such a shame, because all of my siblings and myself have been with vodafone for about 15 years. But they have no clue what loyalty is.