26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7946 Someone from QLD thinks vodafone is Poor Reception, Unable to Send Email at 29 Dec 2010 05:20:07 AM
I have had significant reception problems with calls dropping out randomly and it is still impossible to send an email on the vodaphone service. It has not been possible to send emails on the service for over 6 months. I was told by a Vodaphone representative that Vodpahone is well aware of this problem but continue to sell plans which include email without any informing customers of this problem. Customer service is not trained to resolve problems ... they simply apologise but take no responsiblity for misleading consumers such as myself into signing up contracts even though they are unable to provide the full service. I have spent many hours on the phone with no real resolve yet have to pay the monthly service fee.