26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7956 Someone from QLD thinks vodafone is sucks at 29 Dec 2010 05:48:11 AM
Signed up in APR 2009 because i was shown a map that demonstrates coverage whilst I am at work. Was told if I didn't get coverage to ring Vodafone and they will cancel contract. A week later I was on the phone to customer service. I was transferred between 5 different people all of which had English as their second language. The first lady said, I have coverage as the map says so. I said I was calling on a landline as right now my mobile has no service. To which I was told that is impossible. I got put onto the next lady who said service would improve. To which I replied I was told if it doesn't work now, I can cancel and get a refund. I got sent to another lady who was supposed to do the refund who told me the map shows coverage so "no refund" when I complained that I had already been through this with another support person she then forwarded me finally to someone who would cancel my contract but she didn't know how to, so I was put through to someone finally who did know only to be told their computer system was down and to ring back later. I said when will it be up, she said to ring in a few days time. 2.5 hours of my life wasted. Suffice to say I didn't want to go through the pain of ringing customer service again so I stayed on the contract. Dropouts, delayed texts, no coverage, people trying to ring me and unable to get through.Voicemail fail, 3G internet is useless, so much for Google Maps.. the otherday I had to goto a place i have never been in ipswich and the vodafone dropped out on google maps and I was lost for 40 minutes, Ive had it all and enough.. I should of stayed with telstra and will be going back as soon as i can